Shipping & Delivery Policy
After placing your order with Work Safety Wear you will receive an email confirming your purchase from our secure payment gateway eWAY. This email will contain your order details (if you have provided your email address). Your order should be confirmed within a few minutes after payment is received. Once your order is ready and allocated for dispatch you will be provided with a tracking number. Whilst in transit you may use your tracking number at anytime track the progress of your delivery.
Readymade items will be dispatched within five days from time of placing your order. Custom orders requiring embroidery, dye sublimation or screen printing will generally ship within 21 days*. Our delivery times exclude weekends and public holidays. The Estimated Delivery time of orders is between 7-14 days after your order has been processed and shipped. Rural areas may require additional shipping time based on carriers used to ship your orders. For any delivery enquiries regarding your shipment, please contact us at firstname.lastname@example.org
Work Safety Wear strive to meet all delivery timeframes and only use reputable courier companies. In saying this there will be times when estimated delivery times are not in our control. Our customers will be notified via email if there are any delays being experienced. Work Safety Wear direct will not be liable for any losses suffered or incurred due to delays in shipping. If your order has not been received in the specified timeframe please feel free to contact us via email on email@example.com on 02 9618 0701.
Work Safety Wear will courier your order to the shipping address entered at the time of order. At the time of delivery your package must be signed for; The person who accepts and signs for the delivery is deemed by Work Safety Wear to be authorised to receive the goods at the shipping address allocated to your order. If a signature cannot be obtained a calling card will be left with details of how to organise receiving your order. If you choose to tick the 'Authorise order to be left without signature' box then neither Work Safety Wear nor the courier company can be held accountable for any goods not received.
Please note that there is a maximum holding time set by the courier company and in the instance that holding time is exceeded then the your order will be returned to budget blinds direct. If this occurs then a re-delivery charge will apply and Work Safety Wear reserves the right to hold all goods until the redelivery fee is settled in full. In this instance your original delivery charge is non refundable.
If there is a query to your address you will be contacted via email prior to dispatch. Please note that courier companies do not call customers prior to delivery to confirm delivery times despite Work Safety Wear making this request on your behalf.
If you wish to query a delivery please contact us at firstname.lastname@example.org